All orders undergo standard processing prior to dispatch. Standard orders are processed within 1–3 business days after payment confirmation. Processing and shipping services are unavailable on weekends and official Indonesian public holidays, which may slightly extend your order timeline. We offer a wide range of pet supplies with varying stocking and preparation requirements. Most in-stock items are processed and shipped quickly. Select curated products require strict quality checks and additional preparation time to ensure premium quality before delivery. Exact processing times vary by product type.
Extended Processing for Special Items
Customized, specially sourced, and upgraded items require extended processing, taking 5–15 business days before shipment. If your order includes these items, you will receive a proactive email notification. A valid tracking number will be sent to your registered email immediately once your order ships. For precise processing time estimates before purchase, feel free to contact our support team.
Shipping Warehouse & Dispatch Rules
To ensure fast and safe delivery for Indonesian customers, we ship orders from multiple verified warehouses and fulfillment centers. Our flexible dispatch system optimizes shipping efficiency and protects product condition during transit. Orders containing multiple items may be shipped separately from different warehouses based on inventory availability. Each parcel will have an independent tracking number. Split shipping is a standard practice to speed up delivery and will not incur any additional fees for customers.
Domestic Shipping Rates & Delivery Time (Indonesia)
All delivery estimates start from the shipment date, not the order placement date. Items with extended processing times follow the product page timeline before standard delivery estimates apply. We provide three domestic shipping options for Indonesian orders. Standard Shipping costs $7.99 with an estimated delivery of 5–10 business days. Express Shipping is available for $19.99, delivering within 2–5 business days. Free Standard Shipping is automatically applied to all orders of $100 or more, with a 5–10 business day delivery window.
International Shipping Service
In addition to domestic delivery, we offer international shipping to over 100 countries worldwide. International shipping fees and delivery times are calculated automatically at checkout based on your destination and selected shipping method. All international shipments may be subject to local customs duties, import taxes, and official fees. These charges are determined solely by the destination country’s customs authority and are the recipient’s responsibility. We have no control over customs fees and cannot confirm their final amount in advance.
International Delivery Timeline
Standard international shipping typically takes 10–25 business days after dispatch. Custom and specially sourced items have extended international lead times, which are clearly stated on corresponding product pages before purchase.
Order Tracking Process
Once your order is dispatched, a tracking number and tracking link will be sent to your registered email. Please allow up to 48 hours for tracking data to activate and update, as logistics system synchronization may be delayed temporarily.
Complete Order Process Flow
Step 1 – Order Confirmation: An automated email with full order details is sent immediately after successful payment. Step 2 – Order Processing: Our team inspects, packages, and prepares your order within 1–3 business days, while special items follow extended processing schedules. Step 3 – Shipment & Tracking Activation: After dispatch, you will receive a tracking link to monitor real-time logistics status. Step 4 – Successful Delivery: Please inspect your items upon arrival. Contact our customer service team within 48 hours if any issues occur.
Transit Damage Handling Policy
We carefully package and inspect all orders to prevent transit damage. However, occasional issues may occur due to uncontrollable logistics factors. If your items arrive damaged or defective, please contact our team within 24 hours of delivery via our official email: nell@pawsupplymart.com, and prepare the following verification materials:
Your official order number (found in your order confirmation email)
Clear photos or videos of the damaged item and original packaging
Preserve all original cartons and packaging materials until your case is fully resolved Our customer service team will respond within 12 hours and provide free replacements, reshipment, or other reasonable solutions based on the actual situation, with no additional cost to you.
